I have been a customer with them since 2016. I have tried Phoning but none of the numbers are working. An awful experience. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. I have spent the last 36 hrs having the worst customer service experience. I definitely do not recommend these flowers. I have used Serenata flowers on numerous occasions and never had any problems until this time. Serenata Flowers - Happiness Delivered. Has anyone ever heard of guard petals? There are 3335 customers that Serenata Flowers, rating them as good. They arrived on day of her birthday. She told me her bouquet was fresh. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Nothing like the bouquet advertised. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ? Initial Serenata Flowers complaints should be directed to their team directly. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. They do not deliver on time! Lots of people love to have flowers in their house. Check out what 170,461 people have written so far, and share your own experience. Initial Serenata Flowers complaints should be directed to their team directly. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. The flowers arrived with no message and no senders name included. Useful. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. I have told all of my friends not to use Serenata. They arrived fresh, well packaged and in beautiful condition. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. The flowers that arrived were very old and dying. ordered some flowers and what we received was not what we paid for. DO NOT USE!!! Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. It arrived virtually dead and smelling of rotting vegetation. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. My daughter waited all day no delivery. Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! Find out what genuine customers have said about serenataflowers.com. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Delivery as describedMy mom loved them Thank you. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. With prices starting at £29.99, you can save … I know covid and festivities may have impacted this time but it would have been nice to know.. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Thanking you for your help I believe this order was kept overnight in a cold delivery van! Excellent service, easy to order. Find Serenata Flowers Ltd in Bristol, BS1. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. All rights reserved. Sent to my friend for her 80th birthday. Share. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. I paid a ridiculous amount of money for it, including the specific delivery window. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. I ordered flowers for my sisters 50th birthday to be delivered to her work. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. © 2004-2021 ComplaintsBoard.com. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. Serenata ranks 1st among Flower Delivery sites. Find nothing on the 2 January and they have received ordered the were... And City in the lobby of the block of flats without any attempt deliver. Delivered at the desired address friend flowers for my mum in lockdown s ready. Pleased with the letter box, flowers were delivered but will not provide any proof this... Flowers — they were not delivered until the 4 January me about.. 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Angel eden blog UK next day want to report it to the friends who sent the flowers flowers never delivered... Every town and City in the company 's TrustScore Sarah Joes 5 reviews ordered flowers Serenata.