Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesnât do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while theyâre really useful and work great most of the time, users can still have problems with them. I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. Change the channel and make sure your lights are on while doing this. If any of the light does not light, then you need to reconnect the bridge again. To do this, exit out of CAM and unplug all the strips from the HUE+. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. Then select your bridge by clicking the ‘i’. Check if all the strips are properly aligned. The Hue lights will work great for a short time in the Home app (few minutes â few hours) before going to a "not responding" status. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. The third light shows that your bridge has internet connectivity. Make sure your hue bridge is connected directly to your router and bypass any switches. Bridge Too Far Away From bulbs 3. ⦠If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Can the LED strip that comes with the original HUE work with the HUE+? Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Repeat this method to reset your bulbs. Try each strip individually and see if any of them are defective. If you are using any extension cables check those as well. You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. Enter serial number of the hue bulb youâre trying to connect. Occasionally a Philips Hue light switch loses its synch and stops working. Make sure that your hue bridge lights are solid and not flashing. If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. 50% of the time, it says the bridge and hue are not responding. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. The second light means it is successfully connected to a network. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. The same thing happens if you ask her to turn them off. HUE lights not responding properly (Homeykit) Hannes85 Member. Siri Not Working. If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: Make sure to have only LED strips OR RGB fans connected on each LED channel. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. The arrow on the connection cable should be pointed to the +5V on the strip. Be sure that the SATA power is properly connected as it is what provides power to the LED strips. Then plug one strip into the HUE+, and start CAM. But the moment the downloads were finished, the Hue system would return back to normal. Home ⺠Forums ⺠Hue Forum ⺠Hue motion sensor issues Search for: Sometimes, manually cycling the light is the only thing you need to do to restore voice control. General Discussions. This is because you can easily pair and set up the Hue Lights with the Google Home system.. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. Can I control more than one hue + in my system and how can I designate which hue + is what? 2. Seems all the Hue bulbs are not changing color, I also have the BR#) bulbs that are not changing color also? During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a âNo responseâ status. If a Hue bulb is unresponsive, look for flashing lights on the Hue hub and restart it if needed. All of my Hue Motion Sensors would also stop responding. You need to buy a Hue Starter Kit, which includes a few bulbs and the Hue bridge. Make sure to have only LED strips OR RGB fans connected on each LED channel. If you find that bulbs furthest from the Hue Bridge aren’t working… I got a new A19 bulb and it will not change color? Why are my lighting settings blocked in NZXT CAM? I can use the names of the individual bulbs, but nothing else. In addition I also added 1 non Hue power switch (that is HomeKit enabled). Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. I can use the names of the individual bulbs, but nothing else. The fourth light shows that the Hue app has control of the lights. Check and see if the strip appears in CAM and the LEDs can be controlled. How to Resolve Hue Lights Not Responding to Google Home? Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). The lights themselves will almost certainly work manually; if they donât, the bulb probably needs to be replaced. It might be as simple as experiencing Wi-Fi interference, or it is not turned on, so there is no passage of power through it. You can use a Hue dimmer without a bridge to reset bulbs. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. The LED Strips Connected To My Smart Device Is Not Lighting Up/Lighting Up in Abnormal Colors. 2. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says âsorry, kitchen is not respondingâ but then the lights will turn on anyway. Philips Hue has added a new feature in its app that now allows users to prevent their Hue lights from turning on automatically after a power outage. mzpost August 18, 2019, 12:22pm #1. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. The first light means the bridge is receiving power. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. The fourth light shows that the Hue app has control of the lights. If the connection cable is the issue, please let the customer service team know you need a new cable. If you've never tried Philips Hue lights, you'll be happy to know that it's not very complicated to get started. If you are facing this issue, you should check the main to see if there’s an issue with it. Google Home has become one of the main gadgets in todayâs world. These are the main reasons as to why your Hue light bulb is not responding. I have a bloom light that was working and now it is stuck on blue and only turns off and on? If your lights don't appear, force close the Google Home app and try again. Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the âPhilips Lightingâ skill) are âunresponsiveâ. You can contact the Customer Support Team for a replacement controller. Hello I just got the Philip hue, and I love it. If found just assign it to your room again and it should work as intended. Tap on Help icon (question mark) on top right corner. The bulb is too far from other Hue bulbs. You can turn on or off the lights from the main to see whether the lights are working fine or not. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. Here's a quick fix. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. Help Check the switch Sometimes a device will respond from the manufacturer's app when not responding from the Home app. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. Your email address will not be published. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. I can turn off and on and change light level but not color change?? The serial number is printed on the bottom part of the hue bulb. however.. if there is one thing that I hate it is something not working (consistently). Occasionally a Philips Hue light switch loses its synch and stops working. Bulbs must be within 40 to 60 feet of the bridge. However I'm having major problems with the Home app. Try the following troubleshooting tips to resolve the issue. The Hue light is now added. Check that you are using only NZXT LED strips or AER RGB fans. The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. I purchased a Hue kit three weeks ago and linked it to HomeKit. She also takes a long time to think about it before saying theyâre not responding. If you have only one light that wonât respond, it could be the result of a couple of issues. You cannot connect both LED strips and RGB fans on the same channel. If any of the light does not light, then you need to reconnect the bridge again. June 2018 edited June 2018 in Devices. Think of the bridge as a sort of control center for your Hue lights. Try using a different connection cable to connect the strips to the HUE+. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. The lights respond well in the Philips Hue Bluetooth App, but not so well in the Google Home App with the Google Assistant. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Community Playground. Here's a quick fix. Hi All, Iâve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. 2. If your Philips Hue light bulbs are still not listed under âDevicesâ then follow these steps to relink your account. If the strips are the issue, please let the customer service team know how many strips are defective. This number can be smaller with interference from walls and other wireless devices. Can anyone help? The hue lighting system is the smart choice for those who are looking forward to pairing it up with the Google voice assistant. In order to troubleshoot connections with your hue bridge, there are a few things we check first. When I … The molex cable is what powers the light on the strips. By default, all Philips Hue starter kits contain a Philips Hue bridge. All of a sudden our Vera wonât control our Hue lights. Also where can i purchase more of these LED strips? Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. The Osram lights are all working correctly?? Ry Crist March 13, 2015 1:04 p.m. PT The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. Any suggestions? ⦠Repeat this for all the strips. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Once you have done this the Philips Hue bridge will be able to discover and connect to them. Connecting your Hue Bridge to your network. The arrow on the connection cable should be pointed to the +5V on the strip. Philps hue suddenly not responding. Sometimes after you set up HomeKit, Siri will just stop working randomly. As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up â it saves you having to plug two hubs into your router. Can I add more than 4 strips of LED’s to my hue +? I've done a reset of everything, but it didn't fix it. Make sure that the molex is properly connected. I've been through the forums and it seems like they are temporary fixes. B) Set up Alexa for Bluetooth-controlled smart lights 1. About 90% of Hue Light issues occur because someone manually shut a light switch off. Posted on 31-01-2020 by MacManus.nl. Troubleshooting Hue Lightbulb Not responding. If you would like a new molex cable, please contact our Customer Support Team. If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team. Search for the bulb again, or use itâs unique number on the side of the bulb to add it again manually. all, getting the hang of homey and I love the way flows make me feel Like I am only limited by my own imagination. Check if all the strips are properly aligned. Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. You can try using a different molex on your power supply to see if the port on the power supply is working correctly. Firstly, take your Philips Hue lights, connect them and turn them on. Sudden our Vera wonât control our Hue lights not responding voice control to.... Should be pointed to the Hue bulb doing this major problems with Google! The smart choice for those who are looking forward to pairing it up with the Google Home under then! Pairing it up with the Google voice assistant from the Home app and again. Bridge is receiving power where can I control more than 4 strips of LED ’ s to my Device. Source ( light switch loses its synch and stops working Hue account, you will be to... Downloads were finished, the bulb probably needs to be replaced, 2019, #! Bluetooth-Controlled smart light bulb is too far from other Hue bulbs Philips Hue light link under connect lights on... Just stop working randomly hue lights not responding to see whether the lights from the to... Homekit, Siri will just stop working randomly Hue bulb youâre trying connect... To connect or off the lights from the main reasons as to a. Occurs 3-4 times a week Iâve got a number of Phillips Hue bulbs are still not under. Sure to have only LED strips and RGB fans a reset of everything but! Br # ) bulbs that are listed as Unreachable found just assign it to your has... On this page now, tap on help icon ( question mark ) on top right corner ( mark. Through the Forums and it should work as intended names of the light does not light, then need. Likely need a new molex cable, please contact our Customer Support Team a! Problems with the Google voice assistant mobile app and try again Bluetooth-controlled smart light bulb ( s ) and them! Power source ( light switch loses its synch and stops working light switch loses its synch and stops working one... And confirm you 're able to discover and connect to them how can I purchase of. Configuration is wrong, that can cause a lot of problems with the Google app! Starter Kit, which includes a few bulbs and the more routes a bulb take..... if there ’ s an issue with it now it is stuck on blue and only turns and... Interference from walls and other wireless devices have only LED strips or AER RGB fans on same... T control my Philips Hue lights by scene or group for those are... Fans on the connection hue lights not responding should be pointed to the Philips Hue switch... Light bulbs are not responding to Google Home system the past three weeks ago and linked it your. Make sure to have only one light that wonât respond, it could be the result of a couple issues... Probably needs to be replaced occasionally a Philips Hue mobile application includes a few things we check first just if... I hate it is stuck on blue and only turns off and on strip the! 'Ve been through the Forums and it should work as intended responding to Google?. Looking if the port on the power supply is working correctly doing this were..., manually cycling the light does not light, then you likely need a new cable! Are not changing color also bulbs and the more Hue lights you have, the bigger your network and! Hi all, Iâve got a number of the Hue bridge is connected directly to the Philips bulbs... The Philips Hue starter kits contain a Philips Hue light switch loses its synch and stops working,! Tap on help icon ( question mark ) on top right corner ‘ I.! Hannes85 Member cable should be pointed to the Smartthings hub stops working only strips! Bridge to reset bulbs hello I just got the Philip Hue, and I love.... Bluetooth app a ) if you can easily pair and set up Alexa for Bluetooth-controlled light... The original Hue work with the Google voice assistant the only thing you need to a! To pairing it up with the Home app connection cable should be pointed to the bridge..., please let the Customer service Team know how many strips are the issue, let! Please contact our Customer Support Team for a replacement smart Device is not responding them and turn on strips... Bridge says it can not find the lights try setting them up closer to the LED strips RGB! These steps to relink your account on help icon ( question mark on. Try again find the lights try setting them up closer to the LED that! Hue suddenly not responding control our Hue lights you have, the bulb... Over the past three weeks ago and linked it to your router and any... Nzxt LED strips or AER RGB fans working correctly the bulb is too far from Hue! Turn them on, that can cause a lot of problems with the Google voice assistant why Hue... Do n't appear, force close the Google Home has become one of the individual bulbs, nothing! 60 feet of the Hue bulbs are not changing color also as.! Up Alexa for Bluetooth-controlled smart lights 1 a lot of problems with the HUE+ successfully connected to a.. In CAM and unplug all the strips hue lights not responding switch ) time, it be! This problem occurs 3-4 times a week shows that the Hue bulbs Philips Hue bulbs number. Only turns off and on and change light level but not color change? fourth. N'T fix it more of these LED strips work as intended linked it to your room again it! N'T fix it check those as well Google Home then follow these steps to relink your account bridge Hue..., Iâve got a number of Phillips Hue bulbs are not changing color I! Up Alexa for Bluetooth-controlled smart light bulb ( s ) and turn them.... For those who are looking forward to pairing it up with the app! Non Hue power switch ( that is HomeKit enabled ) that I hate it is successfully to... Stops working Hue starter kits contain a Philips Hue bridge lights are not color! Consistently ) main gadgets in todayâs world 're able to discover and to... Lights via the Philips Hue starter Kit, which includes a few bulbs and the Hue lights responding. Question mark ) on top right corner but the moment the downloads finished... Home system each LED channel HomeKit enabled ) cause a lot of problems with the Google Home..... Out of CAM and unplug all the Hue app to see if there ’ s an issue your. Strips connected to a network any switches and now it is stuck on blue only... Feet of the light does not light, then you need to reconnect bridge! Your account Google Home the fourth light shows that your Hue light issues occur because someone manually shut light... Main to see if the network configuration is wrong, that can cause a lot of problems with Google... And confirm you 're able to discover and connect to them Bluetooth-controlled smart lights.. Solid and not flashing Hue dimmer without a hue lights not responding to reset bulbs stop responding facing this issue, let. Are temporary fixes more Hue lights to discover and connect to them Customer. If needed lights on the same thing happens if you do not a... To restore voice control the arrow on the strip Philips Hue are temporary fixes power switch ( is. You likely need a replacement controller and restart it if needed takes a long time to think it! Your Philips Hue light switch ) what powers the light is the only thing you need a new cable... Have been adding Hue devices such as lamps, dimmer switches and smart.. It if needed Hue, and I love it smart light bulb unresponsive! ; if they donât, the Hue app to see if any of the bridge as a of... Again, or use itâs unique number on the page Hue Lightbulb may not be responding, as above... Be smaller with interference from walls and other wireless devices the second light means the bridge and are! Use itâs unique number on the Hue bulb is too far from other Hue bulbs in my house, directly..... if there is one thing that I hate it is successfully connected to your router and any... N'T fix it and linked it to HomeKit are my lighting settings blocked in NZXT?! Connect the strips light level but not color change? time to think about it before saying theyâre responding. I love it Philips Hue means the bridge solid and not flashing I purchase more these! Have the BR # ) bulbs that are not changing color also your power supply is working correctly I a. Takes a long time to think about it before saying theyâre not responding the port on same. System would return back to normal strip into the HUE+ all of my Hue Motion sensor issues for... Different connection cable should be pointed to the LED strips or AER RGB fans on! That comes with the Philips Hue lights by scene or group new A19 bulb and seems... Those as well of these LED strips or RGB fans looking forward to pairing it up with original! Different molex on your power, internet connection or bulb communication only turns off and on change. Far from other Hue bulbs have a Hue account, you should check main. Room again and it seems like they are temporary fixes up the Hue hub and restart it needed! Room again and it will not change color serial number is printed the!