Posted elsewhere but it was never addressed. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. Tap on Your Skills. At times I'm getting errors shown in Alexa mobile app "Server unresponsive". In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. Here's something simple to try. There was a whole discussion on it and it had something to do with how the master discovered the items. Please help with this issue. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems. Also tried a vpn connection, no joy… Not in the alexa login via laptop either. I have the same problem, might be because I am in Oz. Comment. hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. Here you see what is going on. I suspect we’ll have a few people running into this issue over the next few hours/days. All devices say server unresponsive. Maybe Alexa is having issue with voice processing. Execution is successful for lambda event request.When I test it on emulator it returns me ok status but in the alexa app under device status it doesn't show updated status. I get it only intermittently, but I would not call it a Hubitat issue. It's not out of the realm of possibility that maybe one of the Alexa devices is causing a network delay. Home-based Agents. Alexa also has a companion website and companion apps for iOS and Android. I usually assumed it was some latency issue in the cloud that prevented Alexa from getting an expected confirmation from hubitat, with a timeout then causing Alexa to respond as if the device wasn’t controllable in the first place. Which one did you want?" Tap on Wyze and then Disable Skill. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. alexa smart home. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn my living room lamp off. 239 0 Smart plug mini unresponsive. Having trouble with the Hive app or website? To be honest I don't use Alexa enough to know if it's intermittent or not. I have the latest firmware and apps. All devices say server unresponsive. Just for information, see enclosed screenshot. Works so much better for me, did get annoying Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Alexa Enabled The Alexa service is enabled, listening, and working properly. Vera via Alexa hasn’t worked well in the UK for me over the past few weeks since the beta was removed. View This Post. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Tap on Disable. marktheknife September 29, 2018, 3:21am #2. Shouldn’t matter, but it has resolved the issue for me with Insteon in the past. Has this problem existed ever since you started using the Alexa Skill? Alexa says it’s unresponsive. Chatting to Alexa is easy. Alexa Disabled The Alexa service is not enabled. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I ended up disabling the skill again via the Amazon Alexa app. I have written response message correctly. Get Tech Support 1-833-202-2695. However, it works fine from an Echo in another room. I only need the basics so the old Alexa app I have this issue with all of my devices. Nope. Has anyone else seen this behavior? Make sure the Alexa-enabled device is in Wi-Fi range. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Strange, can definitely not find it anymore in the skills section. I have a problem with Alexa For example, I had an HTTP driver that was auto refreshing (and working fine for its intended purpose) actually cause a major slow down to any delay added to a rule. Bummer, I have never had a problem with my stuff. Alexa; "A few things share the name lights. Although, if a group contained a TP-link device and Vera devices only the TP-link device would turn on. took some incremental jstack and found that there is one thread who making metastore call and processing very slow. You can take the help of our trusted Alexa customer service … Login not working? Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Any ideas? Any ideas? Check for device or setup issues. Light Bulbs. bhinman December 24, 2020, 8:26pm Ask the Community. I've experienced that. Continue to hold the main switch for five seconds. Tap on Skills & Games. Remove the app, use the web-browser to clear all the devices out of Alexa's library and then start the setup over from scratch. The times it was happening with the Wink hub, well that could have just been a slow response because it was on Wink v1, ergo, WiFi connected. My hue devices work fine from my echo, it's just the HE devices. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Troubleshoot Smart Home Device Discovery Issues. Real-time problems and outages for Amazon Alexa. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive.Soon, your Alexa will respond to you. Powered by Discourse, best viewed with JavaScript enabled, Alexa; "A few things share the name lights. You can sign up here. Requirements. However that doesn’t explain why the alexa app shows “device is unresponsive”. Have I missed something? And you tried the obvious, reboot your Echo? SYMPTOM: hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. yup. HS100 suddenly stopped working with Alexa - "server unresponsive " 135 0 All Kasa devices (switch, plug, bulb) showing red light and unresponsive after router rest. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. Enterprise Solutions › Overview. Please enable the skill. ", Alexa skill controls device but says the device is not responding. works best for me. • If you want to turn a Hive Active Light on or off, just say “Alexa, tell Hive to turn the light on/off" • If you want to set the mood, just say “Alexa, dim the light” • If you want to boost your heating or hot water, just say “Alexa, tell Hive to boost the heating/hot water” • anybody else who has lost the skill in the app? Help & Customer Service. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Reset Smart Home Devices. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. took some incremental jstack and found that there is one thread who making metastore call and processing very slow. TP-link devices worked fine. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. I then have to restart the WEMO skill and then they are all accessible until the next time that they are not. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. When trying to understand why Alexa didn’t command your thermostat as expected, a good first step is to see what Alexa heard you say. Server is unresponsive - Alexa App. And the report state is working fine after sometime. I am using the Alexa skill to control these. I’ve reauthorised the skill but now it won’t reenable. For Business. Technical Support Solutions › Overview. The master if you know which one that is, if not, all of them. I'm finding that HTTP drivers can have unexpected consequences on the hub if somethings not right. The Alexa app shows “server is unresponsive” and suggests disabling then re-enabling the skill. But it goes away after sometime. iphone-ipad. Then select History. I've had the same thing happen with the Insteon Skill and the Wink Skill. Move it … Specific devices? When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. Within HS3, they all work fine. Any other things I can try? See How it Works (video) For Home. level 2 I get a message saying the skill linked with lights is not enabled. When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. All devices say server unresponsive. Only sometimes? Vera Control skill has disappeared in Alexa…. Create a Custom Alexa Skill to build custom commands; Create a new Flash Briefing source; Alternative: use the Emulated Hue integration to trick Alexa into thinking Home Assistant is a Philips Hue hub. Powered by Discourse, best viewed with JavaScript enabled, Screenshot_2019-09-08-12-06-29-515_com.amazon.dee.app.png. If Alexa didn’t respond as you intended, in many instances, Alexa likely heard you incorrectly. If Alexa doesn't discover your smart home device, here are some solutions to try. Once disabled, tap on Enable to Use for the Wyze skill. Echo was able to turn on devices and groups for Vera. If the problem still exists, unplug that one and plug in just one other. 1 second delay became 30 seconds. EricwithVera September 7, 2019, 2:27pm #2. Help & Customer Service. How do I talk to Alexa? To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. The issues I do have are it not (for some reason) liking some scene names or simply the cloud not responding. @Pir8radio I have the same problem with a few dimmers. Ghazgkull (Customer) asked a question.. December 3, 2020 at 6:55 PM Here in the Netherlands, the Vera skill has disappeared from Alexa. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. After moving my HS3 PRO application to a new server a few days ago, all of my HS3 devices, both physical and virtual, have become unresponsive to the Alexa API (and this is the 'simple' Alexa API, not the more complex "Alexa, tell Homeseer...." version). Which one did you want? Note: Some manufacturers listed may not be available in all countries. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). I've tried all of these suggestions and I still have this issue. Wait for the voice prompt to say "Restart Device". It remains off and also I get device is unresponsive message. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. I could never get the original app to work for me, it would never find the HE devices. So for every Alexa request, we try to get the response from MQTT. Tap on the three lines in the upper left-hand corner. Any ideas? Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart … Alexa, tell Hive to boost my hot water (Currently defaults to 1 hour) Hive Active Light. Subscription Programs. any idea why the state isn't shown/updated on the Alexa app? my problem is that on the Alexa app when I press on the black switch it always shows "Switch is off" and if i press on it again it says "Device is unresponsive". Step-by-Step Guides. Anyway, it's not identical, but somewhere to look. All devices say server unresponsive. Manual setup of the integration with Amazon Alexa has several requirements: Amazon Developer Account. Always goes away for a time, then reappears, goes away, etc. To do this, in the Amazon Alexa app, select Settings on the main menu. The Leviton app turns it on/off fine. They are all visible and accessible in the WEMO app. alexa app under devices -> switches. After a period of time, the 2 dimmers are not accessible and show as "server is unresponsive" in the . Happens all the time? Cloud Platform. The devices still respond to voice commands. Alexa might seem to be unresponsive because your Echo is too far away from the router. I agree with Aaron. Hive Active Plug. You think it might the issue? is the server down? Strange because I can do it all in the Smarthings all from my phone! They operate fine just no feedback that says they are currently on or off. They operate fine just no feedback that says they are currently on or off. Alexa, tell Hive to turn my kettle on Alexa, tell Hive to turn my TV off. I only need the basics so the old Alexa app Before testing any further with the HE hub, try instead unplugging all but one of your Alexa devices. Customer Support. Give it a try and create a second address for amazon (you can have multiple addresses, I use one for ordering and the other I used for being able to activate the skill). They operate fine just no feedback that says they are currently on or off. I did use a UK address for a lonf time, but I changed it a month ago. When I do use it, it happens every time and the device doesn't matter. ... Server Unresponsive on Alexa App. Thread 24233: (state = IN_NATIVE) - java.net.SocketInputStream.socketRead0(java.io.FileDescriptor, byte[], int, int, int) @bci=0 (Compiled … When the message comes up you can not see the current state of the device. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. I’ve seen it intermittently. The Alexa app can’t control the devices either. Just for your information, I’ am in the Netherlands and have the Vera skill available in Alexa and all works as usual (I do use a fake US address). when she kept telling me it did not work when it did.... You might also explore temporarily disabling any HTTP drivers on your system by setting those to virtual switch as a test. Alexa delayed response. works best for me. Still no joy. Press the main button one time. Get Tech Support 1-833-202-2695. Yesterday, everything worked. Are you seeing this all the time on all devices? Alexa is Unresponsive. Hive Lights Alexa, turn on my light Alexa, turn off my light Alexa, brighten my light Alexa, dim my light Alexa, change my light to blue / pink / purple / orange / green / red / yellow Alexa, change my light to white Alexa, make my light cooler Alexa, make my light warmer Hive light groups created in the Hive app can be controlled in the same way as other lights with Alexa. Today while attempting to turn on devices and groups on the Alexa smartphone app, received “server unresponsive” message when attempting to turn on Vera devices. Service Status Page > Trending FAQs. I have very few problems with my Alexa. I have this issue with all of my devices. I have this issue with all of my devices. Does the Alexa HomeSeer skill use myHS in some fashion? Did you make sure to add them in the App ? Now I don’t have it at all. Could be a load issue? Hi, folks! I have the same issues as above… both in Belgium and the Netherlands…. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Digital Services and Device Support › Alexa Preferences and Settings › Install and Use Alexa App › Alexa App is Slow or Unresponsive Force stopping the Alexa app resolves most issues with responsiveness. I’ve disabled the switch in Alexa and re-enabled it a couple of times. If so, how can I fix it? I had this issue until I uninstalled nest camera integration. Push and hold the main button on your Ecobee Switch+. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. And accessible in the UK for me, it 's intermittent or not group is. 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Share the name lights had this issue with all of my devices into Alexa as ‘ ’... Dimmers are not Home › Troubleshoot Smart Home section of the device does n't discover your Smart Home,... Few weeks since the beta was removed if it 's intermittent or not so every... Existed ever since you started using the Alexa HomeSeer skill use myHS in some fashion server unresponsive '' in upper! The UK for me option loads devices that are unresponsive try to get the response from MQTT issue... Shown in Alexa and re-enabled it a month ago Belgium and the report is. The Smart Home devices, you can not see the current state of the Alexa app shows “ server unresponsive... By Alexa as ‘ unresponsive ’ errors shown in Alexa mobile app server. Never find the HE hub, try instead unplugging all but one of the integration with Amazon Alexa,. On your Ecobee Switch+ if the problem still exists, unplug that one and plug just...